Privacy Policy
We collect the information needed to respond to your enquiries, process purchases, and manage your account — your name, phone, email, address, and login credentials when you register. Passwords are stored securely and never shared. We use your email to send order updates and OTP codes for login verification and password resets. We never sell your personal information to third parties. Data shared with us is used solely to communicate about your enquiry, order, or account, and is retained only as long as necessary for these purposes.
Terms of Service
By using this website and submitting an enquiry, you agree to be contacted by Shobha Jewellers regarding your request. Prices shown are indicative and subject to confirmation based on the day's metal rate. All sales are subject to our returns and exchange policy stated below.
Returns Policy
Unworn, undamaged items with original tags and certificate may be returned within 14 days of purchase for a full refund or exchange. Custom and made-to-order pieces are not eligible for return unless defective.
Lifetime Buyback
We buy back any gold jewellery purchased from Shobha Jewellers at any time, valued at the prevailing gold rate for the exact purity, minus applicable deductions for wear. Original invoice and certificate must be presented at the time of buyback.
Lifetime Exchange
Jewellery purchased from Shobha Jewellers can be exchanged for a new piece of equal or higher value at any time during the lifetime of ownership, subject to our exchange terms.
Old gold and silver jewellery purchased from other jewellers is also accepted for exchange. The purity and net precious-metal content will be assessed through a professional testing facility. The item may be sent to an external laboratory or authorised testing facility for purity verification, where required.
BIS Hallmark Policy
All gold jewellery sold by Shobha Jewellers is BIS Hallmarked, certifying purity as per Bureau of Indian Standards (BIS) norms. Each hallmarked piece carries the BIS mark, purity grade (e.g. 22K916), and a unique HUID (Hallmark Unique Identification) number, verifiable on the BIS CARE app or website. Purity is guaranteed as stated on the accompanying certificate at the time of sale.
Shipping Policy
All orders are shipped fully insured via secured courier. Delivery timelines range from 3–7 business days depending on location, and made-to-order pieces may take 10–18 days to craft before shipping.
Cancellation Policy
Orders may be cancelled within 24 hours of placement for a full refund. Custom orders already in production may be subject to a cancellation charge covering materials and labour already committed.
Cookie Policy
This website uses minimal cookies to remember your wishlist and login session. We do not use third-party tracking or advertising cookies.
